How does King Tide ship my merchandise?
Our carrier of choice is USPS. When standard shipping is used, your merchandise will arrive within 7-10 business days. We ship Monday – Friday.
If you need your order by a specific date, FedEx or UPS will be used for expedited shipping upon payment for the service upgrade. For international orders, call us as the carrier and pricing will vary depending upon your location.
If you are ever in doubt, just contact our customer service team for assistance!
How do I exchange/return my King Tide merchandise?
Your satisfaction is always important to us, so use the following guidelinesfor an easy return/exchange.
Return the merchandise in the original and unworn (unwashed) condition:
within 14 days of purchase date for a full refund of the purchase price
within 14 days of purchase date for an exchange
Mail the merchandise back to us with the receipt:
7879 SE Sandshoal Way
Hobe Sound, FL 33455
*Remember to indicate if this is a return or an exchange.
After inspection of the merchandise, your refund or exchange will be processed
within 7 business days … sooner if possible.
Customer service is always available for any questions or assistance!
What info does King Tide collect & How do we use it?
When you order, we need to know the following: your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order and to update you on your order status. If you sign up for our mailing list or other promotional feature, we may ask for your name, address and e-mail address so we can get back to you with requested information.
How does King Tide protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) is a high tech security measure that encrypts and scrambles all of the information you provide before it is transmitted over the internet and sent to us. Additionally, all of the customer data we collect is protected against unauthorized access.
Will we disclose the information it collects to outside parties?
King Tide does not sell, trade, or rent your personal information to third parties.
We may disclose your information if we are required by law or if there is a violation
of our terms of service.
Tell me about King Tide and Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform
that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
You can always withdraw your consent by emailing us at Tal@KingTideGear.com